Disconnection of a customer account due to non-payment will occur on the 25th of each month unless that date falls on a Friday, weekend or holiday. If that is the case, disconnection will be scheduled for the following business day.
If we make it to your property to disconnect your service due to non-payment, you WILL be charged the trip fee, whether it was locked off or not.
- No customer is allowed a Promise to Pay Agreement on the date of scheduled disconnection. This form must be filled out and returned by 8:00 A.M. on the disconnect date.
- If a customer is disconnected on the scheduled date, they must pay the full past due balance plus reconnection fee of $55 before we will reconnect service during business hours.
- If a customer wants to be reconnected past 4:30 P.M., they must pay an additional $55 after-hours fee in addition to the full past due balance, and regular $55 fee. (After hours reconnection fee is $110)
- No meter will be unlocked between the hours of 8:00 A.M. to 8:00 A.M.
NOTE: Water bills are mailed out on the 20th of every month. If your bill shows a past due balance on the left side of the bill, that amount must be paid by the 25th. The due date of the 10th that is stated on the water bill is only for the current bill amount ONLY.
